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	Funktionäre \| Konzepte
	Quelle: Australischer Basketballverband / Original: "The Three R's of Refereeing: Recruit, Retain, Reward"
	Drei wichtige Aufgaben: Rekrutieren, Behalten und Belohnen
	Getting Referees!!!! Keeping Referees!!!! Recognising Referees!!!! OFFICIATING, RECRUITING AND RETAINING REFEREES: "There is a national crisis in officiating. What was long suspected is now true. There are not enough officials to cover the ever increasing number of high school games played in this country." (Referee Magazine October 2001 titled "Not Enough Refs" referring to USA officials). Last month the AFL announced it had commissioned an independent study to investigate the development of umpiring, recruiting procedure, the low rate of retention at junior level, the image and culture of umpiring and the organisational structure. The results of the report are not due out until later in the year, but I am sure there will be close similarities between AFL Umpires and Basketball Referees. Clearly there is a growing concern in Australia and around the world that officiating, in all sports, needs quick and substantial support. Officiating is critical to the game. Anecdotally we can come up with numerous reasons for the crisis we currently face. Recruiting: It is generally not regarded as a glamorous contribution to the sport. Limited chance to gain attention, as there are no recognised stars in officiating. Insufficient remuneration. Too many expenses in obtaining uniforms and on going accreditation. Thankless vocation where you are continually criticised, abused and generally disliked. Continually have to deal with poor sportsmanship by participants. Uniqueness of the sport, with the close proximity to abusive coaches and spectators. Too time consuming. Initial contact with those involved in recruitment do not sell the benefits well enough. Course presentations lack pizzazz. No clear and defined pathways for potential officials. Lack of sufficient advertising and notification of future courses. Lack of promotion of the benefits of officiating. Lack of understanding of what is the true role of the official. Retention: The fun elements of officiating have diminished. Reduced worth being expressed by players, coaches, administrators. No organised social events to service the needs of officials. Poor sportsmanship by players, coaches, spectators. Increased abuse and physical threats. Changes in career school and family demands. Lack of sufficient remuneration. Increased physical demands and associated health and lifestyle changes. Insufficient incentives to improve. Lack of clear pathway direction. Lack of appropriate opportunity for further education and training. Poor support mechanisms at the coal face. Poor administration, including lack of communication and information. Additional travel requirements. Unable to combine playing/coaching and officiating. Lack of support from the tribunal. It will be very interesting to study the results of the AFL investigation along with some smaller scale surveys which are currently being undertaken by Basketball Associations around Australia. Hopefully, by developing and implementing some well thought-out strategies, from these studies, our basketball organisations can recruit and retain competent referees who in turn provide the services that Basketball Associations thrive to supply. Basketball Associations are concerned with providing an avenue for the public to be involved in a well organised basketball competition, while utilising their facilities to the maximum. Basketball referees are an integral part of this service. The Solutions.. "That Magic Wand" Management must recognise the problem and provide resources to address the issue. Refereeing costs are a worthy investment in an effective customer service policy. Create a pleasant and safe environment in which to referee and play (music, smiling happy employees, clean facilities) It takes the pressure off the referees. Continually recognise their achievements and thank them for their efforts. Create a friendly social environment – so referees can support and encourage each other Address all player/referee and coach/referee confrontations quickly. This demonstrates a high priority for looking after their interests Provide appropriate training – not just knowledge of rules. Communication, problem solving and negotiation skills are important skills for all referees. Establish sensible codes of conduct for players, coaches and officials Give incentive or bonuses (such as movie passes, meal vouchers for referee officiating at difficult times e.g. 10:00pm on a Thursday night) Make then feel special!! Rostering of referees is also a key to their enjoyment – avoid placing a referee on a number of games with the same team. Familiarity leads to problems. If a referee has a problem with a team – establish a "cooling problem" – i.e. do not put him/her on their next game with that team. Establish an area (room) which they call "home" – sofa, shower, toilet, notice board Communicate their referee’s roster effectively. Referees are no different to players – they like sufficient notice, a variety of games and at an appropriate level to their ability Negotiate a fair remuneration system (do not IMPOSE without consultation) Make referees feel wanted (the most important human characteristic of all) Find a referees leader who is committed, enthusiastic and respected Treat referees as an INVESTMENT not an EXPENSE and make it FUN for them!!!! The amazing aspect of the referee’s solution is that everyone expects a "magic wand" but what is surprising is the accumulated difference of a number of small, simple, common sense decisions has on a referees program. The best outcomes are achieved through CONSISTENT ATTENTION TO THE MOST SIGNIFICANT PART OF OUR BUSINESSES – Management of Human Relationship". We tolerate the uniqueness of players and coaches but do we tolerate the uniqueness of referees???